At KICK Car Care, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, book our services or interact with our advertising.
We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.
1. Who We Are
KICK Car Care is the trading name of KICK CAR CARE LTD, a company registered in England and Wales.
Company name: KICK CAR CARE LTD
Company registration number: 17286417
Registered office:
Herston Cross House
230 High Street
Swanage
Dorset
BH19 2PQ
United Kingdom
Website: https://kickcarcare.co.uk
Online store: https://kickcarcare.shop
Email: hello@kickcarcare.co.uk
Telephone: 01202 028095
KICK CAR CARE LTD is the data controller responsible for personal information collected in connection with our business.
We provide professional mobile automotive services across Poole, Bournemouth, Christchurch and the surrounding Dorset area.
Our services include vehicle diagnostics, servicing, mechanical repairs, ECU remapping, vehicle retrofits, trackers, immobilisers and related automotive services.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal and Contact Details
- Full name
- Telephone number
- Email address
- Home, business or service address
- Postcode
Vehicle Information
- Vehicle registration number
- Vehicle make and model
- Engine type and specification
- Vehicle identification number (VIN), where required
- Mileage and relevant vehicle history
- Diagnostic information and fault codes
- Details of previous or requested work
Booking and Transaction Information
- Services requested
- Appointment dates and locations
- Quotations and invoices
- Payment and transaction information
- Service and repair records
Communication Information
- Enquiries submitted through our website
- Information submitted through Facebook or Instagram lead forms
- Emails, telephone calls and messages
- Customer feedback and correspondence
- Information provided to our telephone answering service
Website Information
When you visit our website, certain technical information may be collected, including:
- IP address
- Browser and device information
- Pages visited
- Website usage information
- Cookie preferences
- Referral sources and advertising interactions
We aim to collect only information that is reasonably necessary for the purpose concerned.
3. How We Collect Your Information
We may collect personal information when you:
- Visit our website or online store.
- Complete an online enquiry or booking form.
- Contact us by telephone, email, WhatsApp or social media.
- Submit an enquiry through a Facebook or Instagram advertisement.
- Request a quotation or book a vehicle service.
- Purchase a product or service.
- Communicate with our mobile technicians.
- Provide feedback about our services.
We may also receive relevant information from third-party booking, payment, advertising and communication platforms that you use to contact or transact with us.
4. How We Use Your Information
We use personal information for legitimate business purposes, including:
Responding to Enquiries
To contact you about enquiries, quotations, vehicle services or information you have requested.
Providing Automotive Services
To identify your vehicle, arrange appointments, carry out diagnostic work, provide repairs and maintain relevant service records.
Managing Bookings
To confirm appointments, communicate arrival information, manage scheduling and contact you about changes to your booking.
Processing Payments
To process payments, issue invoices, maintain financial records and deal with refunds or payment enquiries.
Customer Service
To respond to questions, resolve complaints, provide aftercare and maintain appropriate records of our communications.
Improving Our Services
To understand customer requirements, monitor business performance and improve our website and services.
Marketing
Where permitted by law, to communicate information about KICK Car Care services, promotions and offers.
We will obtain consent where required and respect your marketing preferences.
Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.
Legal Obligations
To comply with relevant tax, accounting, consumer protection and other legal requirements.
5. Legal Basis for Processing Personal Information
Under UK GDPR, we must have an appropriate lawful basis for processing personal information.
Depending on the purpose, we may rely on:
Contractual Necessity
Where information is needed to provide a quotation, arrange a booking, perform an agreed service or fulfil a contract.
Legitimate Interests
Where processing is reasonably necessary to respond to enquiries, maintain customer relationships, administer our business, prevent fraud or protect our services, provided those interests do not override your rights and freedoms.
Legal Obligations
Where information must be processed or retained to comply with applicable legislation.
Consent
Where your permission is required, including certain forms of direct marketing and non-essential website cookies.
Where processing is based on consent, you may withdraw that consent at any time.
6. Facebook and Instagram Advertising
KICK Car Care uses, or may use, advertising services provided by Meta Platforms, including Facebook and Instagram.
Our advertisements may allow you to submit an enquiry directly through a form without leaving Facebook or Instagram.
If you complete one of these forms, we may receive:
- Your full name
- Telephone number
- Email address
- Postcode
- Vehicle registration
- Vehicle make, model or engine details
- The service you are interested in
- Any additional information you choose to provide
How We Use Advertising Enquiries
We use the information submitted to:
- Respond to your enquiry.
- Contact you about your vehicle.
- Discuss available services and suitability.
- Provide a quotation.
- Arrange an appointment if requested.
We do not automatically treat an advertising enquiry as consent to receive unrelated promotional messages.
Meta processes information in accordance with its own privacy policies.
Meta Privacy Policy
https://www.facebook.com/privacy/policy/
Where advertising measurement or tracking technologies are used on our website, we will provide relevant information and obtain consent where legally required.
7. Telephone Calls and AI-Assisted Reception
KICK Car Care may use an automated or AI-assisted telephone answering service to manage incoming enquiries.
When you contact us by telephone, information such as your name, telephone number, vehicle details and reason for calling may be collected to help us respond.
Where applicable, our telephone service provider may process call information, recordings or transcripts on our behalf.
We use this information to manage enquiries, provide customer service and arrange appropriate follow-up.
We remain responsible for ensuring that customer information is handled in accordance with applicable data protection requirements.
8. Sharing Your Information
We may share relevant personal information with trusted third-party providers where reasonably necessary to operate our business.
These may include:
- Website hosting and maintenance providers
- Online booking and customer management systems
- Payment processing companies
- Telephone and communication service providers
- Digital advertising platforms
- Accountants and professional advisers
- Automotive suppliers and specialist service partners
- IT and security service providers
- Regulatory bodies and public authorities where legally required
Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.
We do not sell customer personal information to third parties.
We do not provide personal information to unrelated organisations for their independent marketing without an appropriate lawful basis.
9. International Data Transfers
Some of the technology platforms and service providers we use may process or store personal information outside the United Kingdom.
Where international transfers occur, we take appropriate steps to ensure that personal information receives the protection required by UK data protection legislation.
Depending on the circumstances, this may include recognised adequacy arrangements or approved contractual safeguards.
You may contact us if you would like further information about relevant international transfer safeguards.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
Our intended retention periods are:
General Enquiries
Normally up to 12 months after the last meaningful contact where an enquiry does not result in a booking.
Customer Service and Vehicle Records
Normally up to six years after the relevant service, or longer where reasonably necessary for legal claims, warranties or other lawful purposes.
Invoices and Financial Records
Normally six years, subject to applicable accounting and tax requirements.
Marketing Information
Until consent is withdrawn, an objection is received or the information is no longer required, subject to keeping minimal records necessary to honour marketing opt-outs.
Website and Technical Data
According to the relevant security, analytics and cookie retention arrangements.
We may retain information for longer where necessary to comply with legal obligations or establish, exercise or defend legal claims.
When personal information is no longer required, we aim to delete or securely dispose of it.
11. Cookies and Website Tracking
Our website may use cookies and similar technologies to support its operation and improve the visitor experience.
These may include:
Essential Cookies
Required for website functionality, security, booking processes and other necessary operations.
Analytics Cookies
Used to help understand how visitors use our website and identify opportunities for improvement.
Advertising and Marketing Cookies
Where implemented, these may help us understand advertising performance and measure customer interactions.
We will obtain consent before setting non-essential cookies or using non-essential tracking technologies where required by UK law.
You can manage your preferences through any cookie controls provided on our website or through your browser settings.
Details of the cookies and tracking technologies actually used should be made available through the website’s cookie information.
12. Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Depending on the systems involved, these measures may include:
- Appropriate access controls
- Password-protected business systems
- Secure website connections
- Restricted access to customer information
- Appropriate security measures provided by third-party platforms
- Secure disposal of information that is no longer required
We aim to ensure that access to personal information is limited to those who reasonably need it for legitimate business purposes.
No internet-based system can guarantee absolute security, but we take information protection seriously.
13. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Access
Request a copy of personal information we hold about you.
Rectification
Ask us to correct inaccurate or incomplete personal information.
Erasure
Request deletion of your personal information in certain circumstances.
Restriction
Ask us to restrict how your personal information is processed in certain circumstances.
Objection
Object to certain processing activities, including processing based on legitimate interests.
Data Portability
Request transfer of certain personal information where the legal requirements apply.
Withdrawal of Consent
Withdraw consent where we rely on it to process your information.
Direct Marketing
Object at any time to the processing of your personal information for direct marketing purposes.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact:
We will respond in accordance with applicable data protection legislation, normally within one calendar month of receiving a valid request.
14. Third-Party Websites and Services
Our websites may contain links to third-party websites or services, including online booking providers, payment platforms and social media services.
We are not responsible for the privacy practices of independent third-party organisations.
Where you provide information directly to another organisation, its own Privacy Policy may also apply.
We encourage visitors to review the relevant privacy information before sharing personal details.
15. Complaints
If you have concerns about how KICK Car Care collects, uses or protects your personal information, please contact us so that we can investigate.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology or legal requirements.
The latest version will be available on our website.
We will update the date at the top of this policy whenever material changes are made.
17. Contact Information
For questions about this Privacy Policy, data protection or your personal information, please contact:
KICK CAR CARE LTD
Company Number: 17286417
Registered Office
Herston Cross House
230 High Street
Swanage
Dorset
BH19 2PQ
United Kingdom
Email: hello@kickcarcare.co.uk
Telephone: 01202 028095
Website: https://kickcarcare.co.uk
KICK CAR CARE
No gimmicks. Just proper car care.